If reapplying Normal style to text does not help, perhaps the "Outline level" for the Normal style has been set to something other than "Body Text." You can check this in the Modify Style dialog box for Normal.
Click in a paragraph to which Normal has been applied. Press Ctrl+Shift+S to display the Apply Styles pane. Press the Modify button. In the dialog box, click Format > Paragraph and go to the Indents and Spacing tab. Change the Outline Level to "Body Text" and confirm the choices by clicking OK.
Try updating the TOC.
If it still fails, reveal the TOC field code, delete the \u switch and update the TOC again.
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Stefan Blom
Microsoft Word MVP
Microsoft 365 apps for business
Windows 11 Professional
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