If your OS is Windows 10 and you’ve installed updates to Windows 10 you probably longer have a Control Panel menu item when you left click on the Start button. If your currently installed version of Windows 10 does not have a Control Panel menu item, you cannot manually create/edit/delete e-Mail accounts through the Operating System. If you do have access to the Control Panel menu item, access the control panel and select the e-Mail icon. Selecting that icon displays the screen shown below.



Screenshots are not allowed

Clicking on the Email Accounts button displays a screen shown below. From the screen shown below you can manually edit the settings of your Verizon e-Mail account or any e-Mail account. However, my guess is you no longer have the Control Panel menu item.


What does that mean?


You must configure all e-Mail accounts through the Outlook application. The current version of Outlook treats all computer users as absolute dummies. As you figured out by now it will not allow you to manually configure an e-Mail account.
Our versions of Outlook query the web for the Incoming Server and Outgoing Server names. For the Incoming Server Microsoft’s Outlook database returns “pop.mail.yahoo.com” while the correct Server Name should be “pop.verizon.net.” That procedure is hardcoded into Outlook. In the return entry is in Microsoft’s mail server database.


I searched the Windows registry (regedit) and discovered that the Outlook maintains the configuration for e-Mail accounts in the 2 keys listed below:


Computer\HKEY_CURRENT_USER\Software\Microsoft\Offi ce\16.0\Outlook\Profiles\Outlook\


Computer\HKEY_USERS\S-1-5-21-3566635525-3124196755-3120176322-1001\Software\Microsoft\Office\16.0\Outlook\Profil es\Outlook


I have several “burner” e-Mail accounts that I use when in order to access information I am required to provide an e-Mail address. Whenever spam to the “burner” e-Mail address becomes too much I just delete the “burner” e-Mail address and create a new one. That worked well with Verizon and AOL but Yahoo wants money. In the technical support is virtually nonexistent.


I am considering deleting the values for the “burner” e-Mail account and entering the values for my verizon.net account. I hang up is the encrypted password entry


The only way to bring pressure on Verizon to correct this problem is to close the Verizon FiOS account and move new to a new ISP.


Many of my neighbors have Comcast and hate it.


Verizon discovered that most of the cost of their Internet service, FiOS or DSL, was related to labor costs for maintaining the @Verizon.net e-Mail accounts. Hence, they purchased AOL and Yahoo to push their e-Mail services off on a subsidiary. I understand that both of those subsidiaries are now for sale but since there virtually worthless after paying billions of dollars for them the executive suite of Verizon has a Wall Street analyst problem.