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Old 01-17-2020, 03:59 AM
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The most likely problem is that your document is attached to a template, other than Word's Normal.dotm template, located on a server. As a result, Word tries to contact the server so it can re-connect the document with its template. The simple solution is to re-attach the document to Word's Normal.dotm template before sending it to your clients.
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Paul Edstein
[MS MVP - Word]
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