View Single Post
Old 01-17-2020, 03:01 AM
andiekit andiekit is offline Windows 10 Office 2016
Advanced Beginner
Join Date: Sep 2019
Posts: 34
andiekit is on a distinguished road
Default Documents for customers link to our work server!

Hi there,

I work for a firm which creates documents for other businesses. We've just found out that some of these (what we call "forms" have a link to a document template on our server. That is, when opened on the customer's computer.

My boss puts it best here:

1. The documents do still open, they just may take up to 30s or so to open, during which it says "contacting server for information".
2. Saving the affected documents also takes longer, but they do save, and if saved with different name, the link is broken and the document behaves normally.
3. Opening the affected documents when there is no Internet connection on the customer's computer means they open straight away.

Can anyone help? Is there any way to "break" this link?

Thank you!
Reply With Quote