I tried to outsmart the system and changed the delivery address to my wife's e-mail. It worked the first day and then the second day it was in her junk folder and it does not have any graphics. The company still insists there is nothing wrong with their system and says it has to be mine.

This is what is at the top of the e-mail:
Content-Type: text/plain; charset=us-ascii

Content-Transfer-Encoding: 7bit

I welcome any potential solutions.

Thanks
Luke