Thanks Andrew. What's confusing is that the Properties window is the name you see when clicking on the Printer properties link in the Print function in Word. The Preferences window (which is exactly the same) is the name you see when you go into the Windows printer settings. It seems odd that they call the same window by two different names.
In the Windows printer settings for the Canon printer, if you open the Properties there is a button in the General tab called Preference which brings up what is the Properties window in Word.
I notice that on both Page set-up tabs, the "Printer Paper Size: Same as Page Size" is greyed out.
There used to be another button in the printer setting (possibly Advanced) which brought up a window with other settings in a sort of simple text list but I can't find that. Within that there was a paper size setting in a drop-down list and I recall that we used to have to change that when working in the US on UK laptops.
I appreciate your efforts so far to help. I fear I may never resolve this!
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