Alan
I think this is a printer settings issue rather than a Word issue (but not sure why other apps don't also have a problem).
Your screen shots show two dialogs with a subtly different title at the top. One is 'Printer Preferences' whilst the other is 'Properties'. I notice on the Windows printer settings background there are two separate lines for both of these. Try going in to the 'Printer properties' option and then look through that dialog (specifically General>Preferences) to see if US Letter makes an unwanted appearance there.
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Andrew Lockton
Chrysalis Design, Melbourne Australia
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