I don't see this problem when I run it from my personal laptop, even opening it from ATT Mail. My office PC is the same version of word, also xp, and its intermittent with my boss, who is also running xp, and the same version of word. The customer, has just told me that they are now upgraded to MS Office 2010. SO I don't know what that will yield now. Thank you all again. I"m checking my updates, currently.

I generally save it to my hard drive first, then open it, except when using my att mail account, its reversed.

looks like my office is already perfectly updated, on both my systems.