Interesting. Here on a PC, the line does not jump to the top. There is no jumping at all. Apparently that is a Mac thing?
I don't often have to go to the dialog box, as the 20 symbols I use most are in the recently-used list and I just click on one once to insert it. See attached. Is that a difference between Word for Mac and for PC?
I like it that I have an opportunity to go to the dialog box and select a symbol and read about it before deciding to insert, but I see your point about it taking multiple clicks to insert if you have to use the dialog box.
I am glad there is no jumping on a PC; that would be most annoying.
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