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Old 10-09-2019, 08:54 AM
justinlp justinlp is offline Windows 10 Office 2016
Join Date: Oct 2019
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Default Problems with pulling through images during a mail merge

Hi all,

We’ve recently upgraded to the latest version of Microsoft Office and Dynamics 365 (CRM) and are having some teething problems. In Mail Merge, everything works fine apart from the following bit of code:

{ INCLUDEPICTURE "C:\\[path not shown for security reasons]\\Performance\\Yellow Boxes\\{MERGEFIELD Performance_Reference \* MERGEFORMAT}.emf" \d \* MERGEFORMAT }

It pulls through a specific image file from the C:\\[path not shown for security reasons]\\Performance\\Yellow Boxes folder determined by the ‘Performance Reference’ field. When I complete the mail merge and click on ‘edit individual letters’, it pulls through a white box with the message "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location."

To fix it, I press Alt-F9 to toggle to the code view, right click the code, then press edit field to bring up the ‘field’ box. I then click ok (without changing anything) then when I press Alt-F9 again in the document the correct image appears. This is a pain because I have to do it individually on each letter which is a lot of clicks when we are doing mail merges for hundreds of clients at a time. It seems strange to me that clicking edit then ok without changing anything fixes the problem.

The file is a .emf. I'm not sure if that this is part of the problem.

Thanks for the help in advance!

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