Many thanks, Ulo -- & thanks for the new word in my vocabulary!

The thing about Normal style may have been related to the 508-compliance work we were doing, and not to Word in general. We were never sure which guidelines we were given in that setting were 508-related, which ones were general best practice, and which ones were no longer true or just plain apocryphal.

Now I'm creating new templates & teaching others to use them, and I'm trying to clarify those things so as not to continue that cycle...this forum is a great resource!

Caroline