Thank you Macropod for your reply!
I added the excel file i'm using for the emails (withought the actual emails or important information), but i can't upload the word since it's larger than 500 kb.
Here's the link to the word file i'm using:
https://my.pcloud.com/publink/show?c...wNKBB705dRcxPk
If i had to guess it might just be the file being overloaded. but perhaps i'm missing something.