The rules would not work for us because the incoming emails will not have the appropriate data. The form would have some basic questions like, "Does your order have a delivery # populated yet?" If so, input the delivery # here, ask your question here, and click this button. The email would be routed to a particular email box that is the shipping department. If the user of the form says no there is no delivery number populated yet, then they would input the part number instead and the plant # and click this other button. The email would be routed to the appropriate plant # email box that handles issues related to parts that aren't available to deliver yet that are made at that plant.