At our company we field requests from overseas partners and they all get funneled into one email box. To eliminate having a person filter through the emails and route them to the appropriate secondary email box based on what is being requested, we would like to explore the possibility of using a custom form. The idea would be to have the requester pull up the form, answer some basic question(s) and this would lead them to click a particular button which would route their request to the appropriate secondary email box, or at least it would come into the main email box as a "cleaned up" request so it is easier and faster to route it.

Can someone help advise me on how to do this and if it would even work?