Quote:
Originally Posted by alie2tb
If the problem still persist then get another copy of Office from a friend and install it after reseting the PC Settings to Factory settings.
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Resetting the PC is unwarranted at that stage. There are other things to try before doing that. Moreover, and far more significantly, you've omitted to inform the OP that following your advice would wipe out all user-installed applications, data files, and settings.