A new employee in our department is showing an anomaly in applying style shortcuts in documents based on our custom template. Perhaps someone has some insight into the cause.

The example I noticed in training, is that on her machine, using the Ctrl+Shift+S dialogue and entering nf, Word choose the style by the style name rather than the shortcut: NFigure style rather than NRFP style, i.e., it chooses the first two letters of the name, even though the shortcut for the NFigure style is fc. I have no such trouble.

I have looked through her Autocorrect to make sure all the suspect autoformatting boxes are unchecked. i also tried engaging the caps lock on my machine to see if it made any difference, but mine works fine either way.

Any ideas on what I might be overlooking?