Without actually seeing the mailmerge main document and some sample data, it can be difficult for anyone to diagnose the issue and advise. Can you attach the mailmerge main document to a post with some representative data (delete/obfuscate anything sensitive)? You do this via the paperclip symbol on the 'Go Advanced' tab at the bottom of this screen.
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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