Hello, all, and thank you in advance for your help.

My team uses many, many document templates to ensure consistency when creating customer-facing docs. These templates adhere to our company's style guidelines which include the fact that cover titles and headings appear in Arial bold. (Font Arial with the bold effect button.) This has been working great for years.

Several weeks ago, however, most people started experiencing a font substitution. Instead of titles and headings appearing in bolded Arial, they started appearing as plain Arial. Interestingly, the font selection drop-down menu in the ribbon lists the font for these items as "Arial Bold"...which, of course, doesn't exist as a separate font...and the bold effect button is off.

If one goes to the Word > Options > Advanced > Font Substitution button/dialog, it quite clearly shows that "Arial Bold" is listed as missing, and that "Arial" is listed as the substituting font. If one changes the substituting font to "Default", make the change permanent, and save the doc, then the title and headers appear as they should (even though the font selection display continues to read "Arial Bold"). The problem with this is that it applies only at the individual document level for each individual user...and we have hundreds of historical documents that would need to be fixed and more than a dozen users.

Anyone have a global remedy to this situation?

Thanks

Nikko