Hi Mate,

Thanks for your quick response.

Yes the vba security macros has been enabled.

The user is currently using Word 2013. I'm not sure which word version was used to code the docm.

How do i find out which version was used to code the docm?

I am considering to upgrade the user to Word 2016 but want to know if this issue will be resolved in that version?

Another user is using Word 2010 and the same document, however does not have any issues.

Thanks in advance