Thread: [Solved] Outlook to Word issue
View Single Post
 
Old 12-27-2010, 03:28 PM
macropod's Avatar
macropod macropod is offline Windows 7 32bit Office 2000
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 22,340
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

Hi Colinest84,

Uninstalling & reinstalling rarely achieves anything that a repair won't fix.

It's possible Word is using a corrupt Normal.dotm or Normal.dotx file. These files aren't deleted when you uninstall Word. If you rename or delete them (with Word closed) and re-start Word, that might fix the problem. Word will create a new Normal.dotx file upon restarting. To find where these files are stored on your system, go to Word Options|Advanced > File Locations and look in the 'user templates' line.

As for the registry key, which is another possibility, see: http://support.microsoft.com/kb/940791
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote