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The grayed-out Insert Merge Field button tells me this isn't a true mailmerge main document and the mergefields are just being used as placeholders (a fairly common misuse of mergefields).
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Yes, that must be the case.
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As for the field merely outputting «Service_AS», that's to be expected for your document before your C# code runs. What do you see after it has run?
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That «Service_AS» output is what shows up on the resulting PDF after the C# service is run, which is not sending a value for that field (In this test I am sending in a value for a different checkbox to test that the AS field is left unchecked). What I have is: "Service output: «Service_AS»" and I would expect to see "Service output: ". When other fields are blank they show nothing, they do not show their name or placeholder.
Is it crazy to think that perhaps this form was originally created as a proper Mail Merge doc and then somehow turned into a normal doc, and now adding fields isn't possible? I am really unsure what is causing this behavior.
Thanks.