Hi - thanks for reading. I am new here and will do the best I can.
We are trying to create a new document that adheres to the following specification

Heading 1 - blah blah blah
a. A begins on an indent, and when you get to the end of the line, the text continues to wrap back before the indent. This is on purpose, and we can create this my modifying "Normal."
b. when you hit enter, it puts in b just like it should
c. so on and so on.

Heading 2 - blah blah blah
d. but, after the heading, it starts on d, instead of b.
e. if i right click and select "restart at a" it blows away the style that wraps

Heading 3 - SO I THEN GET THIS
a. here's the new line of text, after I've restarted at "a." Despite what
"normal" style may be, my text begins here, instead of wrapping correctly. If I go back and click "normal" then it restarts my letting from the previous list at "f" or whatever.

Questions
1) Is there a way to force work to start letting over after a new header? I've tried header breaks, and same-page section breaks. Any thoughts?
2) why does "restart at a" break the formatting that word has agreed upon via the "Normal" (or any) style.

Thank you for your replies. I appreciate them.