Paul does not work for Microsoft. Neither do I. This forum is not hosted by Microsoft. We are both volunteers, your fellow users, trying to help you. We both can be blunt at times. He was not being rude, in my opinion. He was telling you like it is. Both he and I were doing computer work before Microsoft was a company.

You, on the other hand, are coming across as both arrogant and condescending. I expect that is not your intention.

Word is not easy if you are trying to do something more than write a simple letter or report. (And, the free WordPad would be quite adequate for that purpose.) If you are going to use it and not feel like it is sabotaging you, you need to spend time learning how it works. I don't mean necessarily taking a course in it. In my last post, I gave you a good starting point.

Word is an incredibly powerful computer program. With that power has come complexity. Microsoft has added features to it left and right over the years. They do not necessarily work together in a way that makes sense to the user.

My wife has a new car. I can drive it fine. It is, however, different from what I am used to driving. I will not try to adjust the radio (other than to turn it off) while I drive it because I haven't learned the controls that are second-nature to her. If I want to do more than drive to the grocery store, I am going to have to learn how it works. For now, I just drive my own car.

You are in the position of not just wanting to adjust the radio/bluetooth, but add an accessory. You need to look at the manual.

A Microsoft employee is unlikely to tell you these things. They don't think anyone needs a manual. They are wrong.