YouTube Videos Stopped Working in Word
I'd be more than happy to give a link but I've never gotten a "LINK." There isn't anything else Paul. I've been with Geek Squad for about four years and that's not how they operate.
Here's what I do:
I'll call customer support and they'll use my phone number to make sure that I'm indeed a member. Then we'll go through my needs and/or reasons for my call.
"SUPPORT: GET QUESTIONS ANSWERED AND PROBLEMS SOLVED 24/7/365."
Then they give me a code so they can have obtain remote access to my computer. If customer support cannot solve my problem — they'll transfer me to a Geek Squad agent.
He/she will take over and go about what they do so well generally 100% of the time. This problem with YouTube and Microsoft wasn't an easy nut for them to crack as I've called several times without a successful resolution.
UNTIL I called a few days ago when the agent SOLVED my issue.
It doesn't work like a forum Paul where folks post like you and I are doing. Before Geek Squad signs out/off of my computer — they'll ask me to check to make sure they've solved my problem and then I'll exit and close.
After that I'll receive a Geek Squad survey in addition to receiving an email like the following: