Thanks but I'm looking more for some kind of conversation manager or a platform that shows points of contact by say name, and all the communications sent to that person, with case number or tracking number assignments, etc.

Much like when you call say a wireless carrier and they notate everything you speak about within your account framework, the time stamps of when you called, who you spoke with, the notes on your account, any correspondence between both parties.

I really need it for accountability not only from a word and document tracking sense, but generally speaking, a relationship tracking sense, that allows for documentation and notes concerning the relationship, document referencing, email referencing, whatever.