View Single Post
 
Old 02-20-2017, 01:41 PM
Uni Uni is offline Windows 10 Office 2016
Novice
 
Join Date: Feb 2017
Location: Ireland
Posts: 8
Uni is on a distinguished road
Default Lost Office 2016 and Office 2010 following Windows 10 crash

Hi, my first post.
My laptop (Acer Aspire 5742, 500GB, 4GB DDR3, i5 proc.) crashed 3 days ago after installing MySQL Installer (incl. Visual Studio 2015 & Python), and Windows 10 would not re-start (I've been running Windows 10 for over 6 months). I finally got it running but neither Word 2016 or Excel 2016 load, despite still having the icons in Start menu. I also had MS Office Professional 2010, but Word 2010 will (also) not load.

https://www.dropbox.com/s/2j2az8atmw...Progs.JPG?dl=0

I am not sure if I had Office 2016, or if Word/Excel 2016 came under Office 365 suite - see snip, above.
When Windows 10 returned, I noticed an install of Office 2010 was taking place, which I cancelled. Later, I used Windows Settings to install a KB3213986 update that had failed before the crash. I don't know why my office applications no longer work. Any suggestions?

Last edited by Uni; 02-20-2017 at 02:09 PM. Reason: Add link to snip.
Reply With Quote