Hello,
I have issue with Outlook/Word 2013 and keep crashing.
(
OS Windows 7 x64 / Office 2013 x86)
Error I get in Event log:
Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b282
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0xc0000005
Fault offset: 0x0008cc77
Faulting process id: 0x13b4
Faulting application start time: 0x01d276155c7ac8a6
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 9e4323ac-e208-11e6-8e5e-507b9db8cd12
----
Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd
Faulting module name: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd02d3
Exception code: 0xc0000005
Fault offset: 0x00075932
Faulting process id: 0x162c
Faulting application start time: 0x01d276154aad4279
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 889ecfd5-e208-11e6-8e5e-507b9db8cd12
-----
I tried:
- Starting in Safe Mode, start to crush after open an email
- Disable all add-ons(Without 'Microosft VBA for Outlook Addin', I just can not disable it).
- Deleting mail profile and create new one
- Repairing of MS Office via Contron Panel
- Microsoft Office Configuration Analyzer Tool (OffCAT) don`t find errors
- Remove MS office with option 2(
Uninstall Office 2016, Office 2013, or Office 365 from a PC - Office Support) and install again.
- Starting in Safe Mode, again start to crash
Last installed software was Acrobat Reader DC, and it has Windows update from last month and I update them. Excel, PowerPoint And Skype for Business are working.
I tried all of this things and still crash. I will be glad of ideas.