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Old 01-14-2017, 05:21 PM
freda0255 freda0255 is offline Windows 7 64bit Office 2010 32bit
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Join Date: Jun 2011
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We are on Word 2010 and upgraded to Windows 10 about 2 months ago. At least two secretaries at my firm have had this problem. We tried the resolutions mentioned above (deleting normal, rebooting PC, etc.). They could print, but only for a short time; the problem would return. When the documents were opened on other pcs, the problem did not occur; no error messages at all, the document would print fine.

We finally upgraded their printer drivers. They were using model HP Universal Printing PS (v.5.3); now they have HP Universal Printing PCL 6 (v6.3.0).

They've been stable now for several weeks (fingers crossed).
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