Thanks for the tips and links. I'm learning.

For what it's worth, I've used Word since the 1980s -- but never has anything happened like what's been happening since installation of Windows 10. It's been agony!

Last night, again Word froze. On reopening, again the macros had disappeared. This time I was able to restore them, thankfully. But then I discovered that ALL the keyboard shortcuts had suddenly vanished.

(Oh, dear. I've got work to do and am getting a wee bit panicked....)

Is there some way to do with the keyboard shortcuts what I've been able to do with the macros? That is, can I go to the working version of Word on the laptop, back up the keyboard shortcuts there, and then restore them to the desktop?

Or if not, what other approach might be worth trying?

Incidentally, suppose I were to by Office 2016. How good a chance would there be that this sort of problem would stop happening, do you think?

Thanks again for the help. I'm miles away in the countryside at the moment, so your input is a real lifeline...