Quote:
Originally Posted by Stefan Blom
On the affected computer, try right-clicking the icon for the downloaded document and choose Properties; in the Properties window, click Unblock and finally click Apply. Then can you open the document without problems?
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Something similar resolved the issue. We went into the Protected View settings in Word and unchecked all the settings. I'm still not 100% convinced this is the correct fix, but it allowed her to open the attachments.