Hi
my boss (Vista, Office 2010, latest update installed) is having the following problem: when she receives a "normal" docx, everything is fine. When she gets a docx in which somebody has applied corrections in the review mode, she cannot open it.

I'm at a loss. Do you have any ideas?


Cheers
Simone

Is there an error message when your boss tries to open the document, or what happens?

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

No message, it just crashes. I first thought, that the problem only pops up when I make review comments in my Mac version (she's on Windows). But lately, we had two cases when Windows users sent her a docx which crashed her Word. I can open the same documents without a problem. I then save them as doc instead of docx and then she can open them with all the reviews OK.

The issue seems to be specific to your boss's computer then. Has she tried the general troubleshooting techniques discussed at http://word.mvps.org/FAQs/AppErrors/...artingWord.htm?

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional

Most likely not, thanks. I only see her on Tuesday, so it will be a while till I get back to you. Thanks for your help.