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Old 01-11-2019, 11:23 AM
LisaMinSoCal LisaMinSoCal is offline Windows 10 Office 2016
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Default Panicking here-- every document is reformatted and cannot be returned to original form

Hello. When I open an existing document, it is always in Helvetica (a font I do not use) It is triple spaced and the letters are spread apart.The doc cannot be converted to 12 point Arial, single space. Similarly, if I create a document it will only be in that same Helvetica font and odd spacing.



Help please! I don't know how to fix this!
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  #2  
Old 01-11-2019, 12:27 PM
Charles Kenyon Charles Kenyon is offline Windows 10 Office 2016
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Same thing happen if you start Word in Safe mode?
Open Office apps in safe mode on a Windows PC - Microsoft Office
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Old 01-11-2019, 01:59 PM
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macropod macropod is offline Windows 7 64bit Office 2010 32bit
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Try closing Word, then navigating to:
Code:
C:\Users\%Username%\AppData\Roaming\Microsoft\Templates\
and renaming the file named Normal.dotm. When Word restarts it will create a new one. Any new document created should now have Word's default set-up (which is not Helvetica triple spaced). If your other documents now behave normally, that's because they have the 'automatically update document Styles' attribute set (see under Developer|Document Templates|Template). You might want to uncheck that option so the documents can retain their own Style definitions.
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