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  #16  
Old 01-05-2019, 01:31 PM
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macropod macropod is offline Windows 7 64bit Office 2010 32bit
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Have you tried starting Word in Safe Mode (i.e. hold down the Ctrl key while starting Word)?
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  #17  
Old 01-06-2019, 02:15 AM
JRW JRW is offline Windows 10 Office 2007
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Thanks for the reply.
I tried that but Word didn't start (it's 2007, by the way). I have no active addins but is there anything else that Safe Mode would prevent from loading?
What does work is if I start Word then open the document but that defeats the benefit of being able to click on the document directly.
Is there any significance in the fact that the problem went away after renaming the Normal template (even though it came back on the next document load)?
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  #18  
Old 01-06-2019, 02:25 AM
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macropod macropod is offline Windows 7 64bit Office 2010 32bit
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Quote:
Originally Posted by JRW View Post
I tried that but Word didn't start (it's 2007, by the way).
That suggests there is some other application interfering with the way Word should work. You previously said
Quote:
Originally Posted by JRW View Post
I have seen a suggestion that it could be caused by McAfee but I am unwilling to disable realtime protection.
In that case, you might try going off-line, then disabling McAfee and re-testing your system. If Word then runs correctly, either in Safe mode or normally, McAfee is indeed the likely culprit.
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  #19  
Old 01-06-2019, 03:32 AM
JRW JRW is offline Windows 10 Office 2007
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Good suggestion. I did that but the message appeared.
Do you have any view on why renaming Normal.dotm worked (if only once)?
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  #20  
Old 01-06-2019, 08:40 AM
Charles Kenyon Charles Kenyon is offline Windows 10 Office 2016
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If your application works when normal.dotm is renamed and does not work with the original, the problem is in that file.

There are lots of things that can happen to any file, including the normal template. When you rename it, Word works from its defaults and may create a new normal template.

Here is more about the Normal Template.
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