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Old 12-22-2016, 08:44 PM
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Coach300 Coach300 is offline Something went wrong while downloading your template. Windows 10 Something went wrong while downloading your template. Office 2016
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Default Something went wrong while downloading your template.

Office 2016 Word - began getting this error. Removed Visio Viewer. Uninstalled Visio 2013. Uninstalled Office 2016 and reinstalled. No change in symptom. After selecting a template, I click on Create hot button and then I get this error. Also, happens in Publisher.



Anybody run across this? Surely someone has. Yes/no?

Please advise. Thanks.
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Old 12-23-2016, 12:31 AM
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macropod macropod is offline Something went wrong while downloading your template. Windows 7 64bit Something went wrong while downloading your template. Office 2010 32bit
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The problem may be caused by a rogue 3rd-party Office addin that's installed on your computer. Try starting Word, for example, in safe mode (i.e. hold down the Ctrl key while starting Word). If the problem goes away in safe mode, a rogue 3rd-party Office addin is the most likely cause. Re-start Word and disable all 3rd-party Office addins, then re-enable them one at a time, re-starting Word each time till you find the culprit - which you can either uninstall or look for an update.
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Old 12-23-2016, 12:19 PM
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Coach300 Coach300 is offline Something went wrong while downloading your template. Windows 10 Something went wrong while downloading your template. Office 2016
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Paul,

Thanks for the response. However, if I am truly in Safe Mode after stating Word with the Control key presses, the symptom and error still occurs. FYI.
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