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Old 11-12-2012, 05:46 AM
hawkeyefxr hawkeyefxr is offline Windows XP Office 2003
Join Date: Jul 2012
Posts: 12
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Default Can't print custom paper sizes

I am using word 2012 in Win 7, my printer is an HP C5280.

I am trying to print Christmas cards.
I have set a custom size paper but when it tries to print i get a message that the paper size is wrong even though i have made the Christmas card the size of paper that i want.
I have tried using A4 paper and positioning the text to fall is the correct place for the cards but still get the same message.

I have loaded the most up to date drivers from HP.

I have done this in year past on this printer but for some reasons it is not working now. I have recently reinstalled win7 and all my apps.
The printer works perfectly on normal A4 paper it just seems to recognise that i have an odd size of paper.

any ideas ??
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Old 11-15-2012, 07:58 PM
gary1 gary1 is offline Windows 7 64bit Office 2010 32bit
Join Date: Nov 2012
Posts: 7
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I am assuming all of the print boundaries are within the printable edges of the paper. Maybe copy the text to a new document and see if that makes a difference. I have had documents that have been used previously but for whatever reason will be slightly corrupted in some way and not work correctly no matter what you do.
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