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  #1  
Old 09-10-2016, 07:47 PM
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wondermuse wondermuse is offline Windows 8 Office 2013
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Default Windows Live Essentials 2012 will not install

Since I updated my notebook to the new Windows 10 anniversary update, I have no Windows Live Mail or Windows Live Photo Gallery, which are the only two apps I use in the Essentials package.



It started with the Windows Live Mail app not opening, then Windows Live Photo Gallery would not open images when I double clicked them, and I have Windows Photo Gallery set as my default app for opening images.

I decided to uninstall Windows Essentials 2012, but then it would not re-install. So now I do not have anything to uninstall, but when I go through the Windows Essentials 2012 setup wizard, it seems to think all the apps are installed and there are no check boxes to check next to any of the apps. The only button available is "Close" at the bottom of the setup box.

Is there a way to purge my notebook of any hidden remnants or files or registry keys for Windows Live Essentials 2012 that would enable re-installation. And oh yes, it is no longer listed in Programs and Features.
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Old 09-11-2016, 07:35 PM
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If Windows Live Essentials is no longer present in the Control Panel (Control Panel\Programs\Programs and Features), but the installer thinks it's already installed, that suggests a problem with your Windows installation itself. That said, if the folder C:\program files (x86)\windows live\installer\is still present on your system, you might try running:
C:\program files (x86)\windows live\installer\wlarp.exe” /cleanup:all /q
then reinstalling Windows Live Essentials.
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Old 09-13-2016, 11:24 AM
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As luck would have it, when I uninstalled and then it didn't re-install, I tried to clear everything like remnant files and folders, and in the process I deleted that folder; but of course that did not help as it still did not re-install.
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Old 09-13-2016, 02:09 PM
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Bad move. All that did was compound the problem, as it would have left registry entries, and other WLM-related files in other folders, intact. A System Restore to a date before you got creative may get you out of the hole you've dug for yourself; you can then retry the uninstall/reinstall process the right way.
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Old 09-13-2016, 10:33 PM
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I can't believe this, but my computer had "Disable System Protection" check marked; consequently, I am getting a big red "X" and the words "No restore points have been created on your computer's system drive. To create a restore point open system protection. I just now check marked the "Enable System Protection"'.

I don't know if it's only since the update or not since I cannot remember the last time I have used a restore point, it may be 2 years or more. I guess I have always assumed this service was automatically enabled.
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Old 09-13-2016, 11:37 PM
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In that case you might need to resort to a 3rd-party product like Revo Uninstaller: http://www.revouninstaller.com/
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Old 09-14-2016, 11:35 PM
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I have the Revo Uninstaller, but there is nothing to uninstall. I have tried using the "Search Everything" software to search for Essentials apps, but it does not find anything.

I have just tried using Compatibility Mode for Windows 8, but it was the same thing. When selecting "Choose which apps to install" there are no check boxes to be checked next to any of the listed apps. When selecting the "recommended" install complete package, the setup wizard runs for about 2 seconds (no kidding) and then says "Done!". The only problem is, there is nothing "done" in regards to the installation of the complete Windows Essentials 2012 apps.
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Old 09-14-2016, 11:56 PM
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Are you trying to reinstall direct from the MS site? In my experience, the downloadable installer is liable to expire and it'll fail to install the software once that's happened.

Note also that the Windows Essentials 2012 suite will reach end of support on January 10, 2017 and, if you have a problem with it after that date, you won't be able to reinstall it anyway. See: https://support.microsoft.com/en-us/help/13785
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Old 09-15-2016, 12:56 AM
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Yes, I know about the January 2017 Microsoft support stop, but I really like WLM and Photo Gallery better than their successors "Mail" and "Photos".

I don't know about any different web site for downloading Windows Live Essentials, I have tried several different sites, including CNET, but they all seem to generate the same setup wizard. If you know of a different web site alternative...

This is an image of the Windows Live Essentials 2012 setup wizard containing the list of
apps with no check boxes. There is also a line above the list that says "These programs are installed". This line, however, is grayed out.

WINDOWS LIVE ESSENTIALS SETUP IMAGE.png
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Old 09-15-2016, 01:54 AM
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Quote:
Originally Posted by wondermuse View Post
I don't know about any different web site for downloading Windows Live Essentials, I have tried several different sites, including CNET, but they all seem to generate the same setup wizard. If you know of a different web site alternative...
You really should only use the installer available directly from MS; any other is liable to be outdated.

See: https://support.microsoft.com/en-us/...ows-essentials
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Old 09-24-2016, 05:16 AM
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FWIW, you can obtain the offline installer file for Windows Live Essentials 2012 from:
http://g.live.com/1rewlive5-all/en/wlsetup-all.exe
With a copy of that, you no longer need to access the on-line installer. It also means you'll be able to reinstall Windows Live Essentials after January 10, 2017, should MS drop access to it after that date.
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