Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 09-10-2016, 07:47 PM
wondermuse's Avatar
wondermuse wondermuse is offline Windows Live Essentials 2012 will not install Windows 8 Windows Live Essentials 2012 will not install Office 2013
Advanced Beginner
Windows Live Essentials 2012 will not install
 
Join Date: Oct 2014
Posts: 43
wondermuse is on a distinguished road
Default Windows Live Essentials 2012 will not install

Since I updated my notebook to the new Windows 10 anniversary update, I have no Windows Live Mail or Windows Live Photo Gallery, which are the only two apps I use in the Essentials package.



It started with the Windows Live Mail app not opening, then Windows Live Photo Gallery would not open images when I double clicked them, and I have Windows Photo Gallery set as my default app for opening images.

I decided to uninstall Windows Essentials 2012, but then it would not re-install. So now I do not have anything to uninstall, but when I go through the Windows Essentials 2012 setup wizard, it seems to think all the apps are installed and there are no check boxes to check next to any of the apps. The only button available is "Close" at the bottom of the setup box.

Is there a way to purge my notebook of any hidden remnants or files or registry keys for Windows Live Essentials 2012 that would enable re-installation. And oh yes, it is no longer listed in Programs and Features.
Reply With Quote
  #2  
Old 09-11-2016, 07:35 PM
macropod's Avatar
macropod macropod is offline Windows Live Essentials 2012 will not install Windows 7 64bit Windows Live Essentials 2012 will not install Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

If Windows Live Essentials is no longer present in the Control Panel (Control Panel\Programs\Programs and Features), but the installer thinks it's already installed, that suggests a problem with your Windows installation itself. That said, if the folder C:\program files (x86)\windows live\installer\is still present on your system, you might try running:
C:\program files (x86)\windows live\installer\wlarp.exe” /cleanup:all /q
then reinstalling Windows Live Essentials.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #3  
Old 09-13-2016, 11:24 AM
wondermuse's Avatar
wondermuse wondermuse is offline Windows Live Essentials 2012 will not install Windows 8 Windows Live Essentials 2012 will not install Office 2013
Advanced Beginner
Windows Live Essentials 2012 will not install
 
Join Date: Oct 2014
Posts: 43
wondermuse is on a distinguished road
Default

As luck would have it, when I uninstalled and then it didn't re-install, I tried to clear everything like remnant files and folders, and in the process I deleted that folder; but of course that did not help as it still did not re-install.
Reply With Quote
  #4  
Old 09-13-2016, 02:09 PM
macropod's Avatar
macropod macropod is offline Windows Live Essentials 2012 will not install Windows 7 64bit Windows Live Essentials 2012 will not install Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

Bad move. All that did was compound the problem, as it would have left registry entries, and other WLM-related files in other folders, intact. A System Restore to a date before you got creative may get you out of the hole you've dug for yourself; you can then retry the uninstall/reinstall process the right way.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #5  
Old 09-13-2016, 10:33 PM
wondermuse's Avatar
wondermuse wondermuse is offline Windows Live Essentials 2012 will not install Windows 8 Windows Live Essentials 2012 will not install Office 2013
Advanced Beginner
Windows Live Essentials 2012 will not install
 
Join Date: Oct 2014
Posts: 43
wondermuse is on a distinguished road
Default

I can't believe this, but my computer had "Disable System Protection" check marked; consequently, I am getting a big red "X" and the words "No restore points have been created on your computer's system drive. To create a restore point open system protection. I just now check marked the "Enable System Protection"'.

I don't know if it's only since the update or not since I cannot remember the last time I have used a restore point, it may be 2 years or more. I guess I have always assumed this service was automatically enabled.
Reply With Quote
  #6  
Old 09-13-2016, 11:37 PM
macropod's Avatar
macropod macropod is offline Windows Live Essentials 2012 will not install Windows 7 64bit Windows Live Essentials 2012 will not install Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

In that case you might need to resort to a 3rd-party product like Revo Uninstaller: http://www.revouninstaller.com/
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #7  
Old 09-14-2016, 11:35 PM
wondermuse's Avatar
wondermuse wondermuse is offline Windows Live Essentials 2012 will not install Windows 8 Windows Live Essentials 2012 will not install Office 2013
Advanced Beginner
Windows Live Essentials 2012 will not install
 
Join Date: Oct 2014
Posts: 43
wondermuse is on a distinguished road
Default

I have the Revo Uninstaller, but there is nothing to uninstall. I have tried using the "Search Everything" software to search for Essentials apps, but it does not find anything.

I have just tried using Compatibility Mode for Windows 8, but it was the same thing. When selecting "Choose which apps to install" there are no check boxes to be checked next to any of the listed apps. When selecting the "recommended" install complete package, the setup wizard runs for about 2 seconds (no kidding) and then says "Done!". The only problem is, there is nothing "done" in regards to the installation of the complete Windows Essentials 2012 apps.
Reply With Quote
  #8  
Old 09-14-2016, 11:56 PM
macropod's Avatar
macropod macropod is offline Windows Live Essentials 2012 will not install Windows 7 64bit Windows Live Essentials 2012 will not install Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

Are you trying to reinstall direct from the MS site? In my experience, the downloadable installer is liable to expire and it'll fail to install the software once that's happened.

Note also that the Windows Essentials 2012 suite will reach end of support on January 10, 2017 and, if you have a problem with it after that date, you won't be able to reinstall it anyway. See: https://support.microsoft.com/en-us/help/13785
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #9  
Old 09-15-2016, 12:56 AM
wondermuse's Avatar
wondermuse wondermuse is offline Windows Live Essentials 2012 will not install Windows 8 Windows Live Essentials 2012 will not install Office 2013
Advanced Beginner
Windows Live Essentials 2012 will not install
 
Join Date: Oct 2014
Posts: 43
wondermuse is on a distinguished road
Default

Yes, I know about the January 2017 Microsoft support stop, but I really like WLM and Photo Gallery better than their successors "Mail" and "Photos".

I don't know about any different web site for downloading Windows Live Essentials, I have tried several different sites, including CNET, but they all seem to generate the same setup wizard. If you know of a different web site alternative...

This is an image of the Windows Live Essentials 2012 setup wizard containing the list of
apps with no check boxes. There is also a line above the list that says "These programs are installed". This line, however, is grayed out.

WINDOWS LIVE ESSENTIALS SETUP IMAGE.png
Reply With Quote
  #10  
Old 09-15-2016, 01:54 AM
macropod's Avatar
macropod macropod is offline Windows Live Essentials 2012 will not install Windows 7 64bit Windows Live Essentials 2012 will not install Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

Quote:
Originally Posted by wondermuse View Post
I don't know about any different web site for downloading Windows Live Essentials, I have tried several different sites, including CNET, but they all seem to generate the same setup wizard. If you know of a different web site alternative...
You really should only use the installer available directly from MS; any other is liable to be outdated.

See: https://support.microsoft.com/en-us/...ows-essentials
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #11  
Old 09-24-2016, 05:16 AM
macropod's Avatar
macropod macropod is offline Windows Live Essentials 2012 will not install Windows 7 64bit Windows Live Essentials 2012 will not install Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

FWIW, you can obtain the offline installer file for Windows Live Essentials 2012 from:
http://g.live.com/1rewlive5-all/en/wlsetup-all.exe
With a copy of that, you no longer need to access the on-line installer. It also means you'll be able to reinstall Windows Live Essentials after January 10, 2017, should MS drop access to it after that date.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Migrating from Windows Live Mail 2012 to Outlook 2013 gil_happy Outlook 0 06-14-2016 11:25 AM
Windows Live Essentials 2012 will not install Windows Live Email SixtySix Other Software 1 06-26-2014 05:11 PM
Windows Live Essentials 2012 will not install Transfer of email from Windows Live Booboo Outlook 4 06-10-2014 05:32 PM
Windows Live Mail Questions ts6947 Misc 0 04-02-2013 12:26 PM
Windows Live Essentials 2012 will not install Contacts and Windows Live dbomsztyk Outlook 3 08-29-2011 03:29 AM

Other Forums: Access Forums

All times are GMT -7. The time now is 02:09 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft