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  #1  
Old 08-15-2011, 03:20 PM
DrewD DrewD is offline Windows 7 64bit Office 2010 32bit
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Default Yet Another Missing Email Thread

Hello,
I'm having email in Outlook disappear from my inbox, and so far I've found about a thousand causes for this online, and none of the solutions I've found help. Here's what's going on:


I have two computers running Windows 7. Computer A is 64-bit, and Computer B is 32-bit. A runs Outlook 2010 64-bit, and B runs Outlook 2007 32-bit. They both connect to the same Exchange server. Computer B has no issues whatsoever, it works great. But computer A has messages show up for about 2 minutes before they disappear, not to be found in any folders. I've already unsuccessfully tried the common solutions:
*I have no filter applied
*There are no rules applied
*The data file is .ost, and set as default
*I'm using the Compact view with no modifications

Any ideas? What's left to go wrong?
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  #2  
Old 08-15-2011, 09:22 PM
SpiderTech SpiderTech is offline Windows 7 32bit Office 2010 32bit
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To help narrow down possible causes, not yet performed, please answer some questions.

Are these messages on your "Computer B?
Do both computers connect using the exchange protocol? If not IMAP or PO?
When you select Folder List, do you have conflicts?
Are these messages found in the conflicts folder?
With your exchange hosted service, do you have access to outlook Web Access or Web App?
Are these messages located under options > Deleted Items?

Keep me posted.

Last edited by SpiderTech; 08-15-2011 at 09:24 PM. Reason: Adding more inffo
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Old 08-16-2011, 11:06 AM
DrewD DrewD is offline Windows 7 64bit Office 2010 32bit
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The messages do show up on Computer B.
Both computers connect using the exchange protocol.
Where is "folder list?"
Where is the conflicts folder?
I have access to OWA, but it has the same problem.
I can't find the Deleted Items option in Outlook 2010, where is it?
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  #4  
Old 08-19-2011, 12:36 PM
SpiderTech SpiderTech is offline Windows 7 32bit Office 2010 32bit
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If you are using Outlook Web Access or Outlook Web App, you can find the Conflicts folder under Show All folders. the conflicts folder will be selectable within the drop down menu.

For Outlook 2010, in the section where your icons are located, mail, tasks, cal, etc, there is one called folder list. Selecting this will un-hide the conflicts folder.

In OWA is where the options > Deleted items section.

For computer A, the one missing the emails, run the following command switch. This switch will fix any registry issue or corrupted profile parameters.

Windows Vista/7:
  • Click Start.
  • Click All Programs.
  • Click Accessories.
  • Click Run.
  • Enter the following in the Run dialog box (with quotations):
    "c:\program files\microsoft office\office14\Outlook.exe" /Commandswitch

    Note: For 32-bit versions of Outlook running on 64-bit Operating Systems, you will enter the following (with quotations):
    "c:\program files (x86)\microsoft office\office14\Outlook.exe" /cleanprofile
  • Click OK.
Also try /cleanclientrules this will remove any client side rule on that PC.

Keep me posted.
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Old 08-19-2011, 01:51 PM
DrewD DrewD is offline Windows 7 64bit Office 2010 32bit
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Thanks.
I tried following your instructions, to no avail. But when I was able to see all my folders, I found a message under Sync Issues, "Could not connect to the public folder server \ [8004011D-526-80040115-0] \ Microsoft Exchange is not available..."
The latest development is that I get a Disconnected icon in the status bar.

Just so you know, your solution could be shortened to Windows Key+R, then type in "outlook [arguments here]" on all versions with all OSes, for future reference.
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