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Old 07-09-2011, 01:58 PM   #1
Join Date: Jul 2011
Posts: 3
cactushead is on a distinguished road
Question crash during account setup - can't delete corrupted account/data file

I have several IMAP accounts setup and just had to create the final account when outlook 2010 froze/crashed.

I reopened outlook and there was an account in the left panel titled " - Outlook 2010"
I always just leave the name as the email address so it should have been that but the crash obviously did something weird.
Inside the account there is only an empty "Inbox" and "Search Folders" - nothing else.

If I select the "inbox" folder it says "Cannot display the folder. The account is not properly configured.

So i went to reconfigure the account and there was not an email account profile associated with it to edit/repair/delete
I then looked at the data files and there a file called " - Outlook 2010" so I tried to delete it but it said "This data file is associated with a mail account. To remove it use the 'E-mail' tab". (which I'd tried previously)

As a final resort I deleted the data file manually in the folder on the C drive. It deleted but once I reload Outlook, it is recreated automatically.

The account was obviously corrupted when it crashed during creation of the account but how can I remove it?
I have since created a new account to access the email account and it, as well as my other accounts all work fine - I just need to remove the corrupt account/data file.

Does anyone have a clue as to how to do this as I can't find anything online.
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Old 07-09-2011, 05:55 PM   #2
Join Date: Feb 2010
Posts: 324
Shawn76 is on a distinguished road

Try these steps:

-Goto Start, Control Panel
-Select Mail
-Select Email Accounts
-There should be 2 accounts in the box. Highlight the one you don't want then select Remove.
Happily with for Hosted Exchange.
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Old 07-10-2011, 04:12 AM   #3
Join Date: Jul 2011
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I have several email accounts but like I said, none of the them are referring to the data file that is called " - Outlook 2010".

It's like the account that the data file believes is there was never created because of the crash.

All the accounts point to different data files and are all working perfectly well.

I just need to delete this corrupt data file but because it believes it is still linked to an account it won't let me

Any other ideas would be greatly appreciated.
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Old 07-11-2011, 12:36 PM   #4
Join Date: Jul 2011
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cactushead is on a distinguished road

Found a solution - I had to delete it from the registry.

First I found the windows messaging subsystem key -
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
looked for the subkey that expands - it has a folder under it for each account in the profile.

To find the correct one to delete I selected each and double clicked on the Account Name value which then showed the ascii conversion of the hex value.
Found the " - Outlook 2010" account which had so many values missing and deleted it.
Funny thing was it was the account numbered 000000013 - unlucky for me

Once deleted I ran Outlook and the account was gone and I could then delete the data file with no problem.
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crash, data file, delete

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