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Old 06-02-2011, 07:19 AM
mkdesm mkdesm is offline Windows 7 64bit Office 2010 64bit
Join Date: Jun 2011
Posts: 1
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Default Account setup stuck

Hi all,

I recently went to setup my account onto Outlook 2010 manually and mistakenly selected to load a Microsoft Exchange server instead of the POP account that I have. Since then, when I click to open Outlook, a message reads:

"The connection to Microsoft Exchange is unavailable. Outlook must be online of connected to complete this action."

I do not have a Microsoft Exchange server so it will not connect. When I press "OK" a box comes up to reenter the Microsoft Exchange server and then enter the mailbox along with "check name" button. Once I click "OK" a message reads:

"Cannot open your default e-mail folders. The file C:\Users\.... is not an Outlook data file (.ost)."

When I click "OK" Outlook automatically exits.

How can I reset my account to manually enter the proper POP account? I am unable to select any other functions while the messages are up.

Thank you in advace,

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Old 06-02-2011, 05:51 PM
Shawn76 Shawn76 is offline Windows 7 Office 2007
Join Date: Feb 2010
Posts: 324
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Follow these steps:

Start > Control Panel > Mail > Show Profiles

In the box, there should be a profile. Highlight it and then select remove. This will remove the Exchange profile from your machine. Then you can create your pop account.
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accounts, default, server

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