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Old 06-02-2011, 07:19 AM   #1
Join Date: Jun 2011
Posts: 1
mkdesm is on a distinguished road
Default Account setup stuck

Hi all,

I recently went to setup my account onto Outlook 2010 manually and mistakenly selected to load a Microsoft Exchange server instead of the POP account that I have. Since then, when I click to open Outlook, a message reads:

"The connection to Microsoft Exchange is unavailable. Outlook must be online of connected to complete this action."

I do not have a Microsoft Exchange server so it will not connect. When I press "OK" a box comes up to reenter the Microsoft Exchange server and then enter the mailbox along with "check name" button. Once I click "OK" a message reads:

"Cannot open your default e-mail folders. The file C:\Users\.... is not an Outlook data file (.ost)."

When I click "OK" Outlook automatically exits.

How can I reset my account to manually enter the proper POP account? I am unable to select any other functions while the messages are up.

Thank you in advace,

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Old 06-02-2011, 05:51 PM   #2
Join Date: Feb 2010
Posts: 324
Shawn76 is on a distinguished road

Follow these steps:

Start > Control Panel > Mail > Show Profiles

In the box, there should be a profile. Highlight it and then select remove. This will remove the Exchange profile from your machine. Then you can create your pop account.
Happily with for Hosted Exchange.
Shawn76 is offline   Reply With Quote

accounts, default, server

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