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Old 03-01-2011, 10:37 AM
hussar hussar is offline Windows 98/ME Office 2003
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Default pst problems - HELP!!


Some serious help required!
I've been using a pst file to save all my e-mail on a USB drive. It was set up via the Data Management option under "file" and has worked for months. I've been able to turn off my computer, reboot etc and the file ha always been there.
However, I've no transferred to a different job and the guy taking over from me needs access to the pst. We've tried Data Management again to add it to his mailbox, we've tried Import and Export too. The file adds but it seems to have lost the last 6 months of filing! This problem happened a few weeks ago too but the "missing" data reappeared again (no idea what we did to get it back!).
I'm completely lost and feeling rather sick in the middle of a job handover! The only thing I can equate it to is "save a 4 page Word doc one day only to open it the next and find there's a page missing", if that makes sense!!
Any top tips gratefully received!!!
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Old 03-07-2011, 06:41 PM
GeoPro GeoPro is offline Windows 7 32bit Office 2010 32bit
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Default Possible explanation

Perhaps you copied the default local pst file to your USB drive, then used Data Management to point Outlook to the USB pst file, but left the original pst file in the default location. If you opened Outlook without the USB's pst file accessible, Outlook may have opened the original pst file from its default location.

If this is the case, you would only see the mail that was in the original (default) .pst file. You wouldn't see any of the more recent email that had been received while the USB pst file was being used by Outlook.

You might search for pst files on your local pc and the USB drive, review the file properties on any you find and note the size and Modified date/time of each. The larger and newer file may be the one with all the mail, and the one you should copy to Outlook's default location. Then have OL Data Management point to that file for your new coworker. (Before copying it, make sure you have a backup of the pst file in the default location first!!!)

I don't know enough about your situation to be more specific, but I hope that helps.

George
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