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Old 09-28-2017, 08:16 AM
rspiet rspiet is offline Windows 7 64bit Office 2010 32bit
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Default New Message Envelope Icon and Desktop Alerts Are Not Displaying


Hello, I use Outlook 2016 on my Windows 7 Professional work computer. I have the options checked for when a new message arrives to Play a Sound, Change the Mouse Pointer, Show an Envelope Icon in the Task Bar, and Display a Desktop Alert. These were all working normally until sometime Tuesday. Now, I do not get any notifications at all of a new e-mail. I did not change or do anything different. I have performed a Full Repair of Office, rebooted, but that did not help. Does anyone have any other suggestions?
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Old 10-15-2017, 07:32 PM
thetraininglady thetraininglady is offline Windows 7 64bit Office 2010 32bit
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Might want to check out this article which has quite a few options to test out:
https://answers.microsoft.com/en-us/...c-db5beda8e059
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Old Yesterday, 10:24 AM
rspiet rspiet is offline Windows 7 64bit Office 2010 32bit
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Default Outlook 2016 Toast Alerts not Working

Thanks. We ended up logging a ticket with Microsoft and an engineer from Costa Rica helped me out. We never did really figure out what was wrong, but they started to work again when I switched to cached mode. They still don't work in on-line mode, but he told me that I would be better off keeping it in cached mode anyway. He thinks my e-mail profile may be corrupted somehow, but I do see the Toast alerts and envelope icon.

I found it interesting to find out why they are called TOAST Alerts. I thought this was some high-tech Microsoft acronym, but he told me that they are called that because the alerts pop-up just like a toaster.
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