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  #1  
Old 07-11-2017, 09:52 AM
chiptape chiptape is offline Windows 10 Office 2016
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Default Outlook 2016... Can't add account... Not asking for password

Hi.



I'm having the following issue with Outlook 2016 in Windows 10:

Outlook's "Add Account" dialogue changed the other day... Used to look like this:

http://pop2imap.com/images/gmail_out...013_image6.png

Now I get this:

https://answers.microsoft.com/en-us/...a-1438fa6f9fe3

Then I get an error like this:

https://gxcuf89792.i.lithium.com/t5/...e?v=1.0&px=999

Outlook doesn't ask for my password.

I unsuccessfully tried adding 3 or 4 other emails. It asks for a password when trying to add a new account for my juno email, but it still doesn't work.

I tried "Allow less secure apps" and 2-factor authentication / app password. No joy.

Any ideas?
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  #2  
Old 07-12-2017, 03:57 AM
andrease andrease is offline Windows 10 Office 2016
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Default

Hi chiptape,

I'm facing the same problem, while trying to setup a POP acount type. The same error message appeared! In my case I was asked to put username and password.

I'm using Outlook 2016 (version 1706, Build 8229.2073). We need to find a workaround or Microsoft needs to release a fix.
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  #3  
Old 07-13-2017, 02:52 PM
chiptape chiptape is offline Windows 10 Office 2016
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I rolled back to the previous build, and now I get the old dialog and am able to add an account.

The add account wizard was added on July 28, 2017 according to this page:

https://technet.microsoft.com/en-us/office/mt465751

This is how I rolled back:

https://support.microsoft.com/en-us/...fice-2016-clic

Works for now...
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  #4  
Old 07-14-2017, 04:50 AM
andrease andrease is offline Windows 10 Office 2016
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Hi chiptape,

Problem solved by creating a new profile from "Control Panel" -> "Mail".

This was suggested from microsoft support through chat (https://partner.support.services.microsoft.com/en-us)
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