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Old 09-13-2018, 12:37 PM
TasGeo_Office2016 TasGeo_Office2016 is offline Windows 10 Office 2016
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Default All of a sudden I cannot open any MS Office Pro Plus 2016 applications.

Hi,

My specifications of my system:

OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
OS Manufacturer Microsoft Corporation
System Manufacturer ASUS
System Model All Series
System Type x64-based PC
System SKU All


Processor Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2012, 30/09/2014
SMBIOS Version 2.8

I have an SSD drive and it was to begin with installed with Windows 8.1 and I was entitled to have the free upgrade to Windows 10 home and have since been receiving all Windows updates.

The issue I am having is with MS Office.

I previously had MS Office 2013 home, however, I then uninstalled MS Office 2013 and purchased and installed MS Office Professional Plus around November 2017.

MS Office Pro Plus was working fine for almost a year, however a couple of days ago, it suddenly stopped working for no apparent reason. I went to open a Word document, a few seconds after a box appeared and it stated 'Something went wrong, we couldn't start your program. Please try starting it again.' I tried to open other MS Office applications Excel, Outlook etc. and the same error happened to all of the office applications. I then went to control panel to try and repair MS Office Pro Plus but nothing was coming up, I couldn't repair or even uninstall.

Therefore, I restored my system from my backup to when I had MS Office 2013 installed. I tried to uninstall MS Office home 2013 from control panel but nothing popped up, I couldn't uninstall it, therefore I used the online MS fix it tool, which successfully removed all of MS Office home 2013.

I then done all of the Windows 10 cumulative updates etc. before trying to install MS Office Professional Plus. After I finished updating all of the Windows updates, I then proceeded to install MS Office Pro Plus 2016 and an orange box popped up and stated 'We're getting things ready' however about 20 seconds after, the box completely disappeared and there was nothing installing whatsoever.

I did some research and began deleting folders and files. I then continued researching and then I noticed in services.msc the service named 'Microsoft Office Click-to-Run Service' was not running, however when trying to start this service, an error pops up and stated the following:

Windows could not start the Microsoft Office Click-To-Run Service service on Local Computer. Error 1053: The Service did not respond to the start or control request in a timely fashion.


Therefore, I decided to yet again start from scratch and restore my system from my backup.

This second time round and again MS Office 2013 home is obviously on my system. And in any case, unlike the first time, I was able to uninstall MS Office home 2013 from control panel. I then went on to install MS Office Pro Plus 2016 and this time however it was installing on my system.

After MS Office Pro Plus 2016 installed successfully, I clicked on MS Word but it would not open and again the same error happened as before, a box popped up and stated 'Something went wrong, we couldn't start your program. Please try starting it again.' and to be clear, again none of the MS Pro Plus Office 2016 applications open either.

And in any case after this MS Office Pro Plus 2016 installation and despite it was not working, I continued to then do all of the Windows 10 updates.

However, thereafter the Windows 10 updates, Ms Office Pro Plus 2016 was still not working.

In any case, I noticed the same as stated above, which was that in services.msc the service named 'Microsoft Office Click-to-Run Service' was still not running, and cannot start this service at all and the same error popped as before, which stated the following:

Windows could not start the Microsoft Office Click-To-Run Service service on Local Computer. Error 1053: The Service did not respond to the start or control request in a timely fashion.


And just to be clear, whilst this issue began, which was only a couple of days ago, I did not install anything new on my system.
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