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Old 03-13-2018, 12:42 AM
MichaelBourne MichaelBourne is offline Windows 10 Office 2016
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Default Office 365 application crash on inserting jpg

I have an issue with an HP laptop running Windows 10
AV is McAfee

Office 365 applications (Version 1802 - Build 9029.2167) crash as soon as you try and insert a jpg image into a file (blank document as well)
When you insert png file this does not happen.

They also crash when opening a document that contains jpg images.

I have however opened one of the files that cause the crash on my work PC (exactly same version & build of Office 365) with no issues.

This PC uses AVG as its anti virus program



Any ideas?
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  #2  
Old 03-13-2018, 04:00 AM
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macropod macropod is offline Windows 7 64bit Office 2010 32bit
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Have you tried repairing the Office installation (via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?
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Old 03-13-2018, 04:42 AM
MichaelBourne MichaelBourne is offline Windows 10 Office 2016
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Yes, tried that last night

I'm baffled as to why PNG formatted pictures don't cause the issue.

Have tried opening one of the Word documents in question on my work PC today - same version of Office 365 (and Windows 10) with no issues

Very frustrating to say the least
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Old 03-13-2018, 02:01 PM
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macropod macropod is offline Windows 7 64bit Office 2010 32bit
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I suspect, then, that it's a problem with your Windows installation. Try logging on as an Administrator and running the System File Checker from a command prompt using:
sfc /scannow
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Old 03-13-2018, 11:58 PM
MichaelBourne MichaelBourne is offline Windows 10 Office 2016
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Fixed last night

Removed McAfee (replaced for now with a free copy of AVG)

Once that was removed and laptop rebooted everything worked fine
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Old 03-14-2018, 01:40 PM
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macropod macropod is offline Windows 7 64bit Office 2010 32bit
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Quote:
Originally Posted by MichaelBourne View Post
Fixed last night

Removed McAfee (replaced for now with a free copy of AVG)

Once that was removed and laptop rebooted everything worked fine
Previously, you said:
Quote:
Originally Posted by MichaelBourne View Post
This PC uses AVG as its anti virus program
So, does that mean you actually had two anti virus programs installed? That practice is ill-advised and has long been a source of problems.
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