Casnnot save files to .pdf (word excel)

JacquesW · #1 01-07-2012, 06:16 AM

I am using office pro 2010.
Until recently I could save any file to pdf, just by using de command save as.
Now I does not work anymore. Get the following popup message whem I save to pdf:
(I have to translate from Dutch)

Export failed due to a unexpectred failure.

Did anyone have the same problem and knows how tot solve it.

macropod · #2 01-08-2012, 02:41 AM

Have you tried repairing Office? You do this via 'Programs and Features' in the Windows Control Panel.

JacquesW · #3 01-09-2012, 07:27 AM

Quote:

Originally Posted by macropod

Have you tried repairing Office? You do this via 'Programs and Features' in the Windows Control Panel.

Yes. I have repared Office through Program etc.
No result.
Same message, same problem persists.

macropod · #4 01-09-2012, 03:09 PM

OK, try the other approaches suggested here: http://support.microsoft.com/kb/921541

JacquesW · #5 01-11-2012, 02:26 AM

I have tried the suggested sollution, but with no result.
Problem stays.

macropod · #6 01-11-2012, 08:17 AM

OK, what addins, if any, do you have installed?

JacquesW · #7 01-18-2012, 11:50 AM

Hello macropod, thanks for your reply.
Sorry, was out of town for work.
I use the Dutch version, so I don't know the English names of the add-ins.
Perhaps you can recognize them in the printscreen.

nithyamv · #8 01-18-2012, 11:48 PM

Hi
Please check whether the pdf is corrupted.
You can either reinstall the pdf again.

macropod · #9 01-19-2012, 04:04 AM

OK, you don't seem to have any problem add-ins installed.

This thread: http://answers.microsoft.com/en-us/o...b-68b599b31bf5 suggests the problem may be due to the behaviour of some True Type fonts, for which MS has issued a patch at: http://support.microsoft.com/kb/2639658#FixItForMe

macropod · #10 01-19-2012, 04:07 AM

Hi nithyamv

Quote:

Please check whether the pdf is corrupted.
You can either reinstall the pdf again.

Since the OP can't save as PDF, there is no PDF to be corrupted. As for reinstalling, if the other approaches haven't resolved the issue, neither will reinstalling.

JacquesW · #11 01-19-2012, 11:45 AM

Hello guys.

Just realised that I recently installed a fix from Microsoft.
It was "Microsoft Fix it 50792" from page http://support.microsoft.com/kb/2639658
I now ran "undo" "Microsoft Fix it 50793", from the same page.
Tried to save a text in word to a pdf-file and it worked.

Thanks macropod.
When I was reading your reply, the

came to my mind.

So for me, problem solved.

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