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Old 10-22-2011, 07:46 AM
dnscs dnscs is offline Windows 7 32bit Office 2007
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Default mailmerge from external software

Hi all



I have a very unusual problem whereby we run some very simple software which was designed out of house for use as a patient database for our opticians shops

It automatically genrates letters to certain contacts and then opens up words mail merge and works a treat

The only problem is that it will only work with word 2000 and we are getting increasingly concerned that one day we will not be able to use 2000 on our new machines

If we try and use it with 2007 or 2010 it open the merge but it only uses one contact, thus defeating the object of the mail merge process

Any guidance on what may be causing this not to work with more recent office releases would be much appreciated!

ps, we cannot contact the original software designer!

Thanks

Dan
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Old 10-22-2011, 10:19 PM
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macropod macropod is online now Windows 7 64bit Office 2010 32bit
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Hi Dan,

Without seeing at least the code driving the process, it's impossible to say with any degree of certaintly where the problem lies. Further, if you can't access the code, it's unlikely you'll be able to do anything to fix it - in which case another solution (or a complete re-write) might be required.
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