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Old 11-01-2016, 04:53 AM
NyreeKeith NyreeKeith is offline Windows 7 32bit Office 2013
Join Date: Nov 2016
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Default Failed merge at 500+ docs

Hi All,
My first time posting so please be kind! I have tried to search for a solution, but no luck.

I have a user on a government networked Office 2013 trying to merge into Word approximately 3-4,000 records into one document then print. However, despite all efforts when it gets to finish and merge to then print and it cannot cope with more than 500/600 documents and they have to complete the printing in batches.

The error message is "The save failed due to out of memory or disc space". We have tried this on various different methods including taking off the network and increasing to 8GB of RAM with no luck it still gives the same error. We have also tried converting to PDF and still failing.

On occasions there is a need to print up to 30,000 letters (only once a year thankfully!) so I need a solution.

We are due to move some users to Windows 10/Office 2016 and wondered whether there would be any benefits here, but I would like to understand if this is a problem I can solve for this user. Any advice welcome.

Many thanks

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Old 11-01-2016, 06:24 AM
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gmayor gmayor is offline Windows 10 Office 2016
Join Date: Aug 2014
Posts: 2,446
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The 2016 change will not help much, if at all. Word 2010 might have been a better option.

Is it the print process that is failing? If so dedicate a printer to the role for the duration and try turning off Word's background printing.

If that doesn't work and your data is in Excel format, you could use in one to one mode, to merge to the printer. This entails one document only printed as many times as you have records. With background printing switched off (which it performs automatically) there should not be a memory issue ... hopefully as I have not tried it with 30,000 records!
Graham Mayor - MS MVP (Word)
Visit my web site for more programming tips and ready made processes
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