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Old 08-08-2017, 07:34 PM
owl owl is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 10 Using "draw"tab crashes word- safe mode fixes temporarily? Office 2016
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Using "draw"tab crashes word- safe mode fixes temporarily?
 
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Default Using "draw"tab crashes word- safe mode fixes temporarily?

Hi,



I've got a brand-new Samsung Pro 9, 13 inch laptop that uses Microsoft Ink. The inking feature works fine in applications like one note 2016. When I tried to use the pen in both Word 2016 and PowerPoint 2016, the programs crash as soon as the "draw" tab is touched. If I open either program in safe mode, then close safe mode, Word, or PowerPoint will open normally with the inking feature working with no problem. It remains working after rebooting the computer and will continue to work for 24-36 hours. Then the problem starts again.

I'm at a loss to figure out what's going on.

I'd be appreciative of any suggestions.

Thanks!
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Old 08-08-2017, 09:34 PM
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macropod macropod is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 7 64bit Using "draw"tab crashes word- safe mode fixes temporarily? Office 2010 32bit
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Have you tried repairing the Office installation (via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?

Since working in Safe mode seems OK, you may also have a rogue 3rd-party addin. You could try disabling all such addins, then re-enabling them one at a time until you find the culprit (which might take a while if Word continues to work for 24-36 hours). Once you identify the culprit, you can either uninstall or update it.
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Old 08-09-2017, 04:55 PM
owl owl is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 10 Using "draw"tab crashes word- safe mode fixes temporarily? Office 2016
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Default When I tried repair-it uninstalled!

Thank you for your suggestion. When I tried repair, the program uninstalled itself. (All of office 2016) I've reinstalled it now. Currently everything's working. I'll check it out over the next few days. Keep you posted.

Thanks again for your help. I'll keep my fingers crossed.
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Old 08-09-2017, 05:09 PM
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macropod macropod is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 7 64bit Using "draw"tab crashes word- safe mode fixes temporarily? Office 2010 32bit
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Quote:
Originally Posted by owl View Post
When I tried repair, the program uninstalled itself.
That's an extremely odd outcome. Either you chose the wrong option or there must have been something quite seriously wrong with your Office installation!
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Old 08-22-2017, 07:17 PM
owl owl is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 10 Using "draw"tab crashes word- safe mode fixes temporarily? Office 2016
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Update-the problem persists! I have again uninstalled, and reinstalled Office 2016, this time the 32-bit version. I've made sure that all add-ins are disabled. Again, as soon the "draw" tab is activated, the program crashes. Opening, and then closing in safe mode seems to temporarily "fix"the issue for approximately 24 hours. All other programs and systems seem to work fine on the computer. I'm getting to the very end of the return period for the computer. Any other suggestions?

Thanks again-Peter
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  #6  
Old 08-22-2017, 07:38 PM
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Using an Adminstrative account, try running:
sfc /scannow
from the Command Prompt.

If that doesn't fix the problem, try removing Office completely (see Options 2 & 3 at https://support.office.com/en-us/art...c-2fdf5dbf61d8) then reinstalling. An ordinary uninstall leaves certain files & settings behind that a reinstall without complete removal will retain - and it's possible one of those is the culprit.

FWIW, there's an ongoing discussion at: https://answers.microsoft.com/en-us/...c-8a6850b54101
Ignoring all the cut&paste/nonsense/off-topic posts in that thread, it seems there's an unresolved issue that affects multiple PCs on Office 2016.
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  #7  
Old 08-23-2017, 12:01 PM
owl owl is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 10 Using "draw"tab crashes word- safe mode fixes temporarily? Office 2016
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Thanks. I'll try the suggestions and let you know the outcome.

Peter
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  #8  
Old 10-03-2017, 02:57 PM
annenewman57 annenewman57 is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 10 Using "draw"tab crashes word- safe mode fixes temporarily? Office 2016
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Default same problem word crashes when selecting draw

Same problem word crashes when selecting draw.

I'm not impressed.
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  #9  
Old 10-03-2017, 04:42 PM
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macropod macropod is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 7 64bit Using "draw"tab crashes word- safe mode fixes temporarily? Office 2010 32bit
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Post #6 includes a link to a discussion on this issue, which has now been resolved. I suggest you check the answer given there.
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  #10  
Old 10-04-2017, 04:23 AM
annenewman57 annenewman57 is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 10 Using "draw"tab crashes word- safe mode fixes temporarily? Office 2016
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Quote:
Originally Posted by macropod View Post
Post #6 includes a link to a discussion on this issue, which has now been resolved. I suggest you check the answer given there.
I have done all that was suggested and it still crashes.
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  #11  
Old 10-04-2017, 05:15 AM
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macropod macropod is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 7 64bit Using "draw"tab crashes word- safe mode fixes temporarily? Office 2010 32bit
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So, you've updated to version 1707(Build 8326.2096)?
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  #12  
Old 10-04-2017, 10:11 AM
annenewman57 annenewman57 is offline Using "draw"tab crashes word- safe mode fixes temporarily? Windows 10 Using "draw"tab crashes word- safe mode fixes temporarily? Office 2016
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Quote:
Originally Posted by macropod View Post
So, you've updated to version 1707(Build 8326.2096)?
Mine is build 1708 (8431.2079)
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