In that case, it's a problem with your system; the process works just fine here. Have you actually examined the content of the CSV file to see whether it contains Montr饌l or Montréal - which I suggested you should do in post #12?
Also try repairing the Office installation (via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair).
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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